Brains of Nynas: Sibala Libish Kumar
Sibala Libish Kumar has worked in the industry since 2007 in various customer-facing roles. As a Customer Service Specialist at Nynas, her duties include ensuring the customer service team remains abreast of all processes and that the ongoing digitalisation aligns with the company's goals and objectives. Find out what's on her mind.
Sibala Libish Kumar
Customer Service Specialist - Global Systems and Project Lead
Armed with an MSc in Chemistry from Bharathiar University in South India, Sibala Libish Kumar has worked in the industry since 2007 in various customer-facing roles. She joined Nynas in 2012 from a position with Alfa Laval's sales organisation in the Middle East. At Nynas, she has worked within the customer service function and presently holds the title of “Customer Service Specialist - Global Systems and Project Lead”. Her responsibilities include ensuring the customer service team remains abreast of all processes and that the ongoing digitalisation aligns with the company's goals and objectives.
26 % CUSTOMER EXPERIENCE
Having served in a customer service role for more than 10 years, I know how important it is to build trust with our customers. The success of Nynas, as with all companies, depends on a satisfied customer base and their experiences with us. My aspiration is to truly feel and comprehend their needs and requirements.
22 % TEAMWORK
Considering my role in our global customer service team, I am committed to making sure we truly operate as a team and remain dedicated to our goal of achieving customer satisfaction. Success is unattainable without close collaboration. My mission is to guide and provide our customer service team with the latest updates, while fostering teamwork with all stakeholders.
15 % TECHNOLOGY AND INNOVATION
Digitalisation has become a buzzword for organisations worldwide. At Nynas, we have embarked on a journey where the ambition is to implement the latest technologies to improve the efficiency of our processes. To navigate this transformation, we need to make best use latest technical tools. Already, this approach is proving beneficial in refining our processes and enhancing our customer experience.
22 % COLLABORATION
Fostering better collaboration with both internal and external stakeholders, such as depots, logistics partners and other suppliers, is an integral part of our continuous quest to refine the customer service function. We are trying to build a culture of transparency and co-operation throughout all our partnerships. Real-time information exchange bolsters collaboration among stakeholders, and it's undeniable that digitalisation plays a pivotal role in achieving this.
15 % FAMILY AND FRIENDS
As an expat from India now living in Dubai, I enjoy spending time with family and friends. Unwinding with loved ones rejuvenates me for the challenges that lie ahead. I like sports such as badminton and team games and have also developed an addiction to solving Rubik's cubes and puzzles. Being a foodie, I enjoy experimenting with new recipes in the kitchen. The challenge remains in finding a balance between work, family and personal time.
